As a small business owner, you are great at what you do, but you struggle with some of your business processes. You feel overwhelmed by the number of things that must be done on a regular basis. Add on top of that the fact your business processes keep changing as you grow into your business and you realize that you have a recipe for disaster. Because of these changes and your busy day to day activities, the task of reviewing and updating your business processes has fallen by the wayside. No need to worry though because this guide will help you identify and stop the most common business process issues that are costing you customers and money. It walks you through steps to help resolve each of these issues and explains why they are important to your bottom line.